General Terms and Conditions of Sale applicable to the group's websites

This document establishes the General Conditions of Sale that apply to the following group websites:

• sexbox.es

• sexybox.es

These Conditions regulate the use of the aforementioned sites and the contract that binds us, hereinafter SexBox.es , and you, the user, in relation to the products and services offered through these websites. Please read these Conditions carefully before using this website or placing an order through it. You are aware of being bound by these Conditions, so if you do not agree to all the Conditions, you should not place any order.

I. Order Methods, Prices and Product Information

Order Methods

SexBox.es website . Payment is made through the provider's secure payment platform (Stripe). To manage subscriptions, access to the Stripe page is provided for management. We share the Stripe payment portal with other websites in our group.

SexBox.es user declares that they have full capacity to use credit cards and that they have sufficient funds to cover all costs resulting from the purchase of products and subscriptions related to our page. Furthermore, the user declares that he or she is of legal age or, failing that, has sufficient legal capacity to contract the products and services offered.

Pricing and Product Information

All taxes are included in the prices of our products. We ship to all of Europe. Shipping costs are free for Spain on orders over €50, and for the rest of Europe over €150. Below these amounts, transportation costs will be applied depending on the destination area.

SexBox.es reserves the right to modify its prices at any time, but products and delivery services will be invoiced based on the rates in force at the time of order registration (subject to product availability). or delivery service). Subscriptions always maintain their price as long as they remain valid. Even in the event of a modification or update of the base prices and/or shipping prices, active subscriptions will continue at the same agreed price.

In the event of major price changes, SexBox.es reserves the right to cancel current subscriptions, informing customers by email of the cancellation and the reasons.

By making a purchase at SexBox.es , the user or client declares that they have read and understood all the information related to the products purchased. This information is found on the page of each product and includes everything from a general description of its operation or characteristics, to technical details of use and maintenance of the product for its correct functioning. By default, the characteristics and conditions of each question are marked by the manufacturer, and can be located in the original leaflets and boxes that accompany the products, or in their absence, on the public websites of each manufacturer.

II. Availability

SexBox.es will do everything possible to please all its customers in the demand for the products.

In case of unavailability of the product after the order has been placed, the customer will be informed by email of its cancellation. In the case of subscriptions, the client will be informed from SexBox.es and may choose to wait for stock availability, to modify the order with the same price and cost, or to return the payment amount for the specific period that is not included. have been able to deliver.

The speed of the return to the client's bank account will depend on the payment platform, the type of bank card and the conditions of each bank. These deadlines are again specified in the clause "Shipping and Delivery of the Purchase".

III. User Obligation

The User agrees to comply with these Conditions of SexBox.es .

Users are completely responsible for access and correct use of the website and its contents, subject to current legislation, as well as the principles of good faith and public order.

Furthermore, the User agrees not to disseminate, store or disseminate from the website or on the website content, material or information of an inappropriate or illegal nature, including, but not limited to, pornographic, threatening, xenophobic, violent content, which violates morality or public order.

IV. Pay

The price of the different products that the User can purchase on SexBox.es will always be shown in euros and will include the corresponding taxes. Shipping costs will be added to the final price (when they are not free) and the user will be informed of each of the costs in a breakdown at the end of the purchase.

Purchases can be made by bank card (credit and debit) and other available payment methods. The availability of these payment methods is subject to the discretion of SexBox.es at all times.

Payments are always made from the secure payment platform provider: Stripe. Go to their website to see the specific conditions of their service.

By making a purchase, the user accepts the terms and conditions and privacy policy of our service providers or payment gateways.

V. Security

SexBox.es ensures the protection and security of payments through its payment gateways. All transactions are encrypted to guarantee the security of the client's banking data.

This means that the data entered is encrypted and transmitted securely to the payment gateway servers, being verified with the issuing bank to prevent possible fraud and abuse.

Since payment is centralized in Stripe, at SexBox.es we do not store any payment data. This is an additional guarantee for the User, given that it is a top-level international supplier, which ensures a high level of excellence both in the purchasing process and in the security of data processing.

VI. Shipping and Delivery of the Purchase

SexBox.es shipments are made internationally. The User can verify if their postal address is within the shipping areas when including their data in the purchase form.

We process your first order instantly, so you will usually have it at home in 2-4 days.

In the case of subscriptions, we try to group them and place all our orders once a week. In this way we optimize stock and courier costs. Depending on the day of your first order, your next order could arrive in a month (or 3 months depending on your choice), plus a few extra days for our organization.

The supplier will send the products to the distribution warehouse, from where the products will leave, whose final destination will be the address established by the buyer. Each time an order is shipped, the buyer will receive an email informing them about the departure of their merchandise from the warehouse.

VII. Right of Withdrawal

SexBox.es clients have the right to withdraw from the contract within a period of 14 calendar days without the need for justification.

The withdrawal period will expire 14 calendar days from the day on which the client or a third party indicated by him, other than the carrier, acquires material possession of the goods. SexBox.es of his decision through the contact form or any other explicit means.

VIII. Guarantees and returns

Returns, guarantees and after-sales services in general from SexBox.es will be governed by applicable consumer regulations. Before making any return, the customer must contact SexBox.es indicating their order number and explaining their request, accompanying it if possible with photos of the items and/or related defects.

Regarding returns: Due to the characteristics and uses of our products, returns will only be accepted for products that are still sealed or in perfect condition (unused). Products that are returned under these conditions will generate a balance in favor of the customer, for the amount of the price paid during the order (regardless of the current or previous price of the order, the final price paid in each case will be used). SexBox.es , once the return has been processed, will deliver the generated balance to the client in the form of a discount coupon on its website or on other websites in its group.

warranty level : Cases of manufacturing defects, or malfunction of those items with mechanical or electronic parts, will be managed as a warranty. SexBox.es after-sales service will help the client understand the case and will choose to manage the replacement of the product directly with the manufacturer or to provide the client with the necessary information so that the client can manage the replacement directly with the manufacturer. The warranty period for the products will be in accordance with current legislation and in accordance with the warranty issued by each manufacturer. In any case, all products must be returned with their accessories if they have them in order to apply the guarantee.

As part of our commitment to your satisfaction, we will evaluate the possibility of assuming the transportation costs of returned products or for warranty management, depending on the destination, price and dimensions of the products.

IX. Intellectual and Industrial Property

The contents related to the SexBox.es , including domains, logos, drawings or documentation, software, computer programs and any element subject to protection by Intellectual or Industrial Property legislation, are the property of SexBox.es or the entities that grant license for use.

SexBox.es is not the owner of all the brands and logos of the products shown on its website. Its use is necessary to indicate the origin of the product, and the User may use this material only in the way that SexBox.es expressly authorizes.

X. Liability, Litigation and Applicable Legislation

The client or buyer at SexBox.es assumes knowledge of the data and characteristics of the products purchased. By making a purchase, the customer declares that:

• He is of legal age in accordance with current legislation.

• You are authorized to use the account, card or payment method used.

• Understand and consent to receive the product according to the conditions reported.

• The data provided during the purchase process is correct and true.

Any dispute will be governed by the legislation applicable in the territory where SexBox.es .

XI. Third Party Links

SexBox.es platform , users will be able to find links to external platforms. These links may offer relevant information or complementary services and products.

SexBox.es is not responsible for the content, quality or veracity of what is offered through these external links. Users are advised to review the privacy policies and terms of use of these external sites before taking any action.

XII. Modification of the General Conditions of Sale

SexBox.es reserves the right to modify the general conditions of sale without prior notice. This may include changes, deletions or additions to both the content and services provided and the way they are presented or located on their servers.

Users must accept these changes each time they make a purchase through the SexBox.es .

XIII. Electronic notifications

SexBox.es may contact users at any time through all available channels, according to the information provided by the user, such as email, telephone, SMS or WhatsApp, among others.

The user agrees to receive communications from SexBox.es electronically, either through email or advertisements on the SexBox.es .